TERMS & CONDITIONS
Purchasing & Holds: We offer holds with a 30% deposit, an invoice is then issued with the balance. The balance must be paid off before delivery and within 30 days of initial purchase. An item is not sold until we receive payment.
Shipping: If you are ordering oversized items online, please get a shipping quote before you purchase. For us to get you a shipping quote we will need the full shipping address and phone number with item details emailed to hi@primaryresidence.com.au
For Melbourne locals: Local delivery charges with a third party ranges from $65-$200 depending on details. Please email for delivery quotes and to coordinate delivery.
Australia wide postage for items under 10kgs are shipped with Sendle or Fedex where possible and Australia Post to PO Boxes. Items are dispatched within 3 working days.
If you are not charged for shipping, your item will not be shipped. We do not currently ship oversized furniture overseas, do not order large heavy oversized items if you are outside of Australia. Shipping rates are calculated by the shipping companies and we can not control shipping rates. We can ship large items via Fedex, DHL and other white glove delivery services.
Ship items at your own risk. Items will be insured with shipping carriers, and is the buyers responsibility to file a claim should an item go missing or become damaged during shipment. International orders it is the buyers responsibility to track the order and follow shipping instructions.
Delivery: We are happy to get quotes with delivery services within the Melbourne area. Delivery is not included in furniture purchases.
Returns:
All vintage sales are FINAL. All Instagram sales are FINAL. Primary Residence does not offer returns, all sales are final, and all merchandise is sold as is. Please measure and ask as many questions as necessary. We are always happy to send more photos, videos, or details before purchase. We strive to sell vintage in as best of condition as possible. Some vintage pieces show signs of wear that are consistent with age. The condition of each individual item may vary accordingly and are sold as is. Online vintage sales are FINAL. Once an order is fulfilled we can not cancel an online order. New items are noted as such and can only be returned on a case by case basis.
Vintage Disclaimer: Primary Residence sells vintage/secondhand furniture & lighting. We do our very best to check over and describe the condition of pieces to the best of our ability. We do not offer a warranty, as we haven't manufactured these vintage pieces. Most of our inventory has been made between 20-60 years ago. If something breaks or malfunctions after purchase, Primary Residence is not responsible for fixing, replacing, or accepting a return.
Pick Up: Sold items MUST be picked up within 10 days of purchase. If additional time is needed, all requests must be coordinated with Primary Residence. Arrangements can be made to store items for a longer period of time for an additional storage fee. A blanket is suggested for in-store pick ups on furniture or large fragile items.
Items not picked up after 30 days are considered abandoned property.