Shipping policy

Shipping: If you are ordering oversized items online, please get a shipping quote before you purchase. For us to get you a shipping quote we will need the full shipping address and phone number with item details emailed to hi@primaryresidence.com.au

For Melbourne locals: Local delivery charges with a third party ranges from $65-$200 depending on details. Please email for delivery quotes and to coordinate delivery. 

Australia wide postage for items under 10kgs are shipped with Sendle or Fedex where possible and Australia Post to PO Boxes. Items are dispatched within 3 working days. 

If you are not charged for shipping, your item will not be shipped. We do not currently ship oversized furniture overseas, do not order large heavy oversized items if you are outside of Australia.  Shipping rates are calculated by the shipping companies and we can not control shipping rates. We can ship large items via Fedex, DHL and other white glove delivery services. 

Ship items at your own risk. Items will be insured with shipping carriers, and is the buyers responsibility to file a claim should an item go missing or become damaged during shipment. International orders it is the buyers responsibility to track the order and follow shipping instructions. 

Delivery: We are happy to get quotes with delivery services within the Melbourne area. Delivery is not included in furniture purchases.