Refund policy

Returns:
All vintage sales are FINAL. All Instagram sales are FINAL. Primary Residence does not offer returns, all sales are final, and all merchandise is sold as is. Please measure and ask as many questions as necessary. We are always happy to send more photos, videos, or details before purchase. We strive to sell vintage in as best of condition as possible. Some vintage pieces show signs of wear that are consistent with age. The condition of each individual item may vary accordingly and are sold as is. Online vintage sales are FINAL. Once an order is fulfilled we can not cancel an online order. New items are noted as such and can only be returned on a case by case basis.

Vintage Disclaimer: Primary Residence sells vintage/secondhand furniture & lighting. We do our very best to check over and describe the condition of pieces to the best of our ability. We do not offer a warranty, as we haven't manufactured these vintage pieces. Most of our inventory has been made between 20-60 years ago. If something breaks or malfunctions after purchase, Primary Residence is not responsible for fixing, replacing, or accepting a return. 

Pick Up: Sold items MUST be picked up within 10 days of purchase. If additional time is needed, all requests must be coordinated with Primary Residence. Arrangements can be made to store items for a longer period of time for an additional storage fee. A blanket is suggested for in-store pick ups on furniture or large fragile items.

Items not picked up after 30 days are considered abandoned property.